Compliance & Standards

Last updated: 19/01/25

At Vitara Guardians PTY LTD (Parent company of Vitara CarePilot), your privacy is at the core of our mission to deliver smarter, safer, and more connected care solutions. This Privacy Policy explains how we collect, use, and share your personal information to provide exceptional service while safeguarding your data with integrity and transparency.

Delivering Care You Can Trust

At Vitara CarePilot, our commitment to compliance and excellence is the foundation of everything we do. We adhere to Australia’s regulatory frameworks and ethical standards to ensure that our services are safe, reliable, and aligned with the needs of older Australians. From the Aged Care Act 1997 to the AI Ethics Principles, we go beyond requirements to uphold the highest levels of quality, safety, and accountability.

At Vitara CarePilot, compliance isn’t just about meeting requirements—it’s about ensuring you and your loved ones receive care that’s safe, ethical, and empowering.

For further details, explore the sections below or contact us directly.

Commitment to the Aged Care Act 1997

The Aged Care Act 1997 sets out the standards for ensuring older Australians receive safe, high-quality care that respects their dignity and independence. At Vitara CarePilot, we fully comply with these requirements to deliver the best outcomes for our clients.

How We Comply:
Supporting Independence: Our technologies enable older adults to maintain their autonomy while ensuring their safety.
Quality Assurance: We regularly review and update our services to meet government standards for aged care providers.
Accountability: Our transparent processes and customer-centric approach ensure we meet all reporting and compliance obligations.

For more information, visit the Aged Care Act 1997 on the Australian Government’s website.

Ethical Use of AI in Aged Care

At Vitara CarePilot, our use of AI is guided by the AI Ethics Principles developed by the Australian Government. These principles ensure our technology delivers safety and value while respecting the dignity and rights of individuals.

Our AI Ethics Commitment:
Fairness: We ensure our AI solutions treat everyone equitably.
Transparency: You can trust how we use and manage data collected by our systems.
Privacy: All data is anonymized and stored securely.
Reliability and Safety: Our AI systems undergo rigorous testing to ensure consistent performance.
Accountability: We remain responsible for the impact of our technology.

Learn more about Australia’s AI Ethics Framework.

Your Privacy is Our Priority

Your personal and health information is protected under the Australian Privacy Principles (APPs). We ensure your data is managed transparently and securely.

How We Protect Your Data:
Transparency: We inform you of the type of data we collect, how we use it, and why.
Secure Storage: Your data is encrypted and stored in secure, Australian-based servers.
Access and Correction: You can request access to your data or correct inaccuracies at any time.
Data Protection: We employ advanced security measures to safeguard your information against unauthorized access.

For more details, read our full Privacy Policy.

Regulatory Compliance for Safe Technologies

Our solutions comply with Therapeutic Goods Administration (TGA) standards, ensuring they meet safety and efficacy requirements for medical devices in Australia.

Our TGA Compliance:

TGA-Listed Devices: Our Vayyar sensors are registered and certified under the TGA.
Safety and Efficacy: All devices are rigorously tested to provide accurate and reliable monitoring.
Regular Updates: Our technology benefits from over-the-air updates to maintain compliance with evolving regulations.

Visit the TGA website for more information about these standards.

Empowering Your Rights in Care

At Vitara CarePilot, we uphold the Charter of Aged Care Rights to ensure every individual receives respectful, safe, and high-quality care.

Your Rights Include:
Safe and high-quality care and services.
Dignity and respect.
Freedom of expression, including complaints.
Independence and choice.
Protection of personal information.
We are committed to honoring these rights through our innovative care solutions and dedicated support services.

For the full list of your rights, visit the Charter of Aged Care Rights.

Frequently Asked Questions

1. What regulatory standards does Vitara Guardians comply with?

Vitara Guardians PTY LTD complies with leading data protection regulations, including:

Australian Privacy Act 1988 (APA) – Ensuring lawful handling of personal information within Australia.
General Data Protection Regulation (GDPR) – Adhering to stringent data protection and privacy laws for users within the European Economic Area (EEA).
Notifiable Data Breaches (NDB) Scheme – Providing timely notifications in the event of a data breach affecting personal information.
Industry-Specific Standards – Compliance with health and safety regulations applicable to our sector, ensuring secure and ethical operations.

For detailed information, you can always review our full Privacy Policy online at [Insert Website/Privacy Link].

2. How does Vitara Guardians ensure data privacy and security?

We implement industry-standard measures to protect your personal data, including:

Data Encryption: AES-256 encryption for data at rest and SSL/TLS encryption for data in transit.
Access Controls: Role-based access restrictions to prevent unauthorised data access.
Regular Audits: Routine privacy impact assessments (PIAs) to evaluate risks and ensure compliance.
Incident Response: A robust data breach response plan in line with regulatory requirements.

3. What data does Vitara Guardians collect and why?

We collect only the necessary data to deliver our services effectively, such as:

Personal Information: Contact details for communication and service delivery.
Usage Data: Insights from sensors to improve functionality and enhance user experience.
System Performance Logs: To maintain and optimise system efficiency.

For more details, please review our full Privacy Policy [Insert Link].

4. Is my data shared with third parties?

We only share data with:

Authorised service providers assisting in system operations (e.g., cloud storage, analytics, and emergency services).
Government authorities when legally required under applicable laws.

Your data is never sold or shared for marketing purposes without explicit consent.

5. How does Vitara Guardians handle data retention?

Data is retained only as long as necessary to fulfill our service commitments and legal obligations. Typical retention periods include:

Personal Data: Retained for service duration and up to 7 years post-termination for compliance.
Usage Data: Retained for up to 24 months for analytical purposes.
Emergency Logs: Retained for 3 months for troubleshooting and security improvements.

Data is securely deleted or anonymised after the retention period.

6. How can I request access to my data or request its deletion?

You have the right to access, correct, or delete your personal data by:

Logging into your account and adjusting privacy settings.
Contacting us at [email protected], and we will respond within 30 days in accordance with applicable laws.

7. How does Vitara Guardians stay up to date with compliance requirements?

We continually monitor regulatory changes and undergo regular compliance audits to ensure alignment with evolving legal and industry standards. Our privacy policies and security measures are updated periodically to reflect these changes.

8. How are automated decisions and AI insights used in the service?

Our AI-driven features provide proactive care recommendations based on usage patterns while maintaining strict compliance with privacy regulations. Users are informed of automated processes and can request human intervention where necessary.

9. What steps are taken in case of a data breach?

In the event of a data breach, Vitara Guardians will:

Assess the breach and take immediate containment actions.
Notify affected individuals and regulatory authorities within 72 hours (as per GDPR/NDB requirements).
Provide guidance on protective measures and updates regarding the incident resolution.
Conduct a thorough investigation to prevent future occurrences

10. Are your devices registered with the TGA?

(TBC)TBA Yes, all our devices are listed with the TGA and meet stringent safety standards. TBA

11. What happens if there’s a problem with your technology?

(TBC)TBA Our support team is ready to assist. We also ensure regular updates to keep systems running smoothly.

12. How can I stay informed about changes to Vitara Guardians’ privacy policies?

We provide updates on policy changes via email notifications and on our official website. Users are encouraged to periodically review our Privacy Policy to stay informed of any updates.