By joining Vitara's Founder's Club, you agree to the following terms and conditions:

Membership Availability

1. Founder's Club membership is exclusively available to the first 500 customers who enroll in the program by subscribing to any of Vitara CarePilot's tiered packages:
   1. Assurance Package
   2. Peace of Mind Package
   3. Guardian Care Package
2. Enrollment is offered on a first-come, first-served basis, and once the limit of 500 members is reached, no further memberships will be granted.
3. Subscription Commitment:
   1. To qualify for Founder's Club membership, customers must commit to a minimum 12-month (1-year) subscription, paid either:
      1. Monthly, with automatic recurring payments.
      2. Quarterly, with automatic recurring payments.
      3. Annually, as a one-time upfront payment.
   2. Short-term subscriptions (less than 12 months) or cancellations before the completion of the initial term will result in revocation of Founder's Club membership.
4. Age and Residency Requirements:
   1. Membership is open to individuals who are:
      1. At least 18 years of age at the time of enrollment.
      2. Residents of Australia, with a valid service address within the Vitara CarePilot coverage area.
5. Account Requirements:
   1. Customers must create and maintain an active Vitara CarePilot account, providing accurate and up-to-date personal information, including:
      1. Full legal name
      2. Contact details (email and phone number)
      3. Billing information
   2. Membership may be denied or revoked if false or incomplete information is provided.
6. Exclusions and Restrictions:
   1. The following are not eligible for Founder's Club membership:
      1. Corporate or business accounts.
      2. Existing customers who are not signing up for a new qualifying subscription.
      3. Individuals who have previously cancelled their subscription and wish to rejoin under the same membership.
   2. Vitara CarePilot reserves the right to refuse membership to individuals who have a history of payment defaults or policy violations.
7. Special Considerations:
   1. Customers experiencing extenuating circumstances, such as financial hardship or relocation, may be eligible for deferred enrollment upon request and approval.
   2. Any disputes regarding eligibility will be subject to review by Vitara CarePilot's membership team, whose decision will be final.

Lifetime Benefits

1. Membership benefits remain active for the duration of a continuous subscription.
2. If a subscription is cancelled for less than 12 months, the Founder's Club membership will be revoked, unless the cancellation is due to extenuating circumstances, such as:
3. Medical emergencies.
4. Financial hardship (subject to review and approval).
5. Other unforeseen events at Vitara CarePilot's discretion.
6. Members may pause their subscription for a period of up to 30 days, provided it is for reasons such as:
   1. Temporary relocation or moving.
   2. Short-term travel.
   3. Any pause requests exceeding 30 days may result in membership forfeiture unless otherwise approved by Vitara CarePilot.

Membership Transfer

1. Founder's Club members are permitted to transfer their membership once to an eligible recipient, such as an immediate family member (spouse, parent, child, or sibling) or a close friend, provided the following conditions are met:
   1. A written request for transfer must be submitted to Vitara CarePilot at least 30 days in advance, outlining the reason for transfer and the recipient's details.
   2. The recipient must meet all eligibility criteria, including acceptance of the current subscription plan and agreement to the Founder's Club terms and conditions.
   3. Transfers are subject to approval by Vitara CarePilot, which may consider factors such as outstanding payments, misuse of benefits, or prior violations of the terms.
2. Upon successful transfer:
   1. The new member will assume all rights and benefits associated with the Founder's Club membership.
   2. The original member will relinquish all privileges, and re-enrollment will not be permitted unless otherwise specified.
   3. Pricing guarantees and exclusive perks will carry over to the new member, provided there is no interruption in the subscription.
3. Membership transfers are not permitted in the following cases:
   1. If the original member has an outstanding balance or unresolved disputes with Vitara CarePilot.
   2. If the request is deemed to be in bad faith or for commercial purposes (e.g., resale of membership).
4. Special transfer requests due to critical life events, such as medical conditions or relocation, may be considered outside the standard transfer policy at Vitara CarePilot's discretion.

Fixed Pricing Guarantee

1. Founding Member pricing is locked at the rate applicable at the time of enrollment and will remain unchanged for the duration of an active, uninterrupted subscription. This guarantees protection against future price increases for the selected tiered package (Assurance, Peace of Mind, or Guardian Care).
2. The pricing guarantee applies exclusively to the initial subscription tier chosen at the time of enrollment. Upgrades or downgrades to a different tier may result in a revised pricing structure based on current rates.
3. Eligibility for Pricing Guarantee:
   1. The fixed pricing benefit remains valid only if the subscription is maintained continuously without interruption.
   2. If the subscription is cancelled or lapses, the pricing guarantee will be permanently forfeited, and re-enrollment will be subject to prevailing market rates.
   3. Exceptions to forfeiture may be granted in the following cases, subject to Vitara CarePilot's approval:
      1. Temporary subscription pauses of up to 30 days, granted for relocation or extenuating circumstances such as medical emergencies.
      2. Subscription pauses exceeding 30 days will void the pricing guarantee unless otherwise pre-approved.
4. Payment Compliance:
   1. To maintain the pricing guarantee, members must ensure timely payments according to the agreed billing cycle (monthly or annually).
   2. Failed payments or delayed renewals may result in the loss of guaranteed pricing, and the standard rates at the time of reinstatement will apply.
5. Non-Transferability:
   1. The pricing guarantee is non-transferable, except in cases where the membership is legally transferred to an approved family member or friend under the Membership Transfer Policy.
   2. In such cases, the pricing guarantee will apply to the transferee as long as the subscription remains uninterrupted.
6. Changes to Subscription Terms:
   1. Any modifications initiated by Vitara CarePilot, such as feature enhancements or service expansions, will not affect the fixed pricing benefit. However, additional services or add-ons requested by the member may be billed separately at prevailing rates.

Program Changes

1. Right to Modify or Discontinue:
   1. Vitara CarePilot reserves the right to modify, suspend, or discontinue the Founder's Club program at its sole discretion. Such changes may include, but are not limited to:
      1. Adjustments to membership benefits, features, and eligibility criteria.
      2. Modifications to pricing structures or discount rates.
      3. Amendments to referral rewards, event invitations, or other promotional offerings.
      4. The termination of the Founder's Club program entirely.
2. Notice of Changes:
   1. In the event of any material changes to the program, Vitara CarePilot will provide members with a minimum of 30 days' advance notice, communicated via:
      1. Registered email address.
      2. Official website announcements.
      3. Member portal notifications.
   2. Members are responsible for keeping their contact information up to date to ensure timely receipt of program change notifications.
3. Effect of Changes on Existing Members:
   1. Any changes to the program will not retroactively affect existing benefits, pricing guarantees, or membership status unless explicitly stated.
   2. In the case of program discontinuation, members will be provided with options such as:
      1. Transitioning to an alternative membership program (if available).
      2. Receiving prorated refunds for any unused portion of prepaid subscriptions.
      3. Retaining benefits until the end of the current billing cycle.
4. Member Opt-Out Option:
   1. If a member does not agree to the proposed changes, they have the right to opt out of the program within the notice period without penalties.
   2. Opting out will result in the termination of Founder's Club benefits, and the member will revert to standard subscription terms and pricing.
5. Exceptional Circumstances:
   1. In extraordinary cases (e.g., legal or regulatory changes, unforeseen operational challenges), Vitara CarePilot may be required to implement immediate changes without prior notice. In such cases, reasonable efforts will be made to inform members as soon as possible.
6. Final Authority:
   1. Vitara CarePilot retains the final authority on all decisions related to program changes and reserves the right to assess individual cases to ensure fair treatment.

Enhanced Benefits for Founder's Club Members

1. As a valued Founder's Club member, you are entitled to exclusive referral rewards, which surpass the standard benefits offered under the general affiliate program, 'The Care Collective.' These enhanced rewards include:
   1. Higher commission rates: Increased payouts compared to standard referral rates for each successful referral.
   2. Milestone bonuses: Additional rewards for achieving specific referral targets (e.g., referring 5, 10, or 20 new customers).
   3. Priority promotional access: Early access to limited-time referral promotions, campaigns, and exclusive partner opportunities.
   4. Recognition incentives: Special acknowledgments such as feature spotlights, certificates, or gift incentives for top-performing referrers.
2. Referral Process
   1. Founder's Club members can refer new customers by using a unique referral code or personalized link, provided via their Vitara CarePilot account portal.
   2. A successful referral is defined as a new customer who:
      1. Signs up for a qualifying tiered package (Assurance, Peace of Mind, or Guardian Care).
      2. Completes the first payment cycle without cancellation.
      3. Does not have a prior existing or cancelled subscription.
   3. Referral tracking and reward status can be monitored through the member's dashboard.
3. Commission Payouts and Reward Structure
   1. Commissions and bonuses are processed on a quarterly basis, subject to successful completion of referred members' subscription payments.
   2. Payments are made via the preferred method selected by the referrer, such as bank transfer or account credit.
   3. In the event of subscription cancellations within the initial period, any awarded commissions may be adjusted or reclaimed.
4. Referral Eligibility and Compliance
   1. Members must comply with the following guidelines to maintain eligibility for referral rewards:
      1. Referrals should be made in good faith and without misleading, deceptive, or coercive tactics.
      2. Self-referrals (signing up under one's own referral link) are strictly prohibited and will result in forfeiture of rewards.
      3. Bulk or spam-based referrals, including automated systems, are not allowed and may lead to membership termination.
   2. Vitara CarePilot reserves the right to review referral activities and disqualify members for any suspicious or non-compliant behavior.
5. Program Changes and Limitations
   1. Vitara CarePilot reserves the right to modify or discontinue the referral program at any time, with prior notice provided to active members.
   2. Some referral rewards may be subject to regional availability or limitations based on promotional terms.

Dispute Resolution

1. Any disputes regarding referral eligibility, commission payouts, or program participation will be reviewed by the Vitara CarePilot support team. Their decision will be considered final and binding.

Feature Access

1. Exclusive Early Access for Founder's Club Members
   1. As a valued Founder's Club member, you will receive exclusive early access to new features and enhancements introduced by Vitara CarePilot. This benefit allows members to experience upcoming functionalities before they are made available to the general public.
   2. Early access opportunities may include, but are not limited to:
      1. New product features: Enhancements in fall detection, AI-driven analytics, and smart home integrations.
      2. Software updates: Beta versions of app upgrades, user interface improvements, and additional dashboard functionalities.
      3. Service expansions: Trial access to newly launched services, such as personalized care analytics or integration with third-party platforms.
2. Access Conditions and Availability
   1. Early access to features will be granted progressively based on the development timeline, technical feasibility, and member engagement levels.
   2. Participation in early feature programs may require:
      1. Acceptance of additional terms and conditions related to beta testing.
      2. Completion of feedback forms or participation in customer insight programs to help refine new features.
      3. Compliance with confidentiality agreements if the feature is under restricted release.
   3. Access to features may be subject to technical limitations, regional availability, and compatibility with existing hardware or subscription tiers.
3. Feature Feedback and Testing Participation
   1. Founder's Club members may be invited to participate in beta testing programs, offering valuable feedback to improve system functionality and user experience.
   2. Feedback provided by members during testing phases may be used to make product improvements, but participation does not guarantee final feature implementation.
4. No Obligation for Feature Rollout
   1. While Vitara CarePilot strives to deliver new and enhanced features, inclusion in the early access program does not guarantee that a feature will be permanently rolled out or available in its initial form.
   2. Some early access features may be subject to modification, postponement, or cancellation based on performance, regulatory requirements, or business considerations.
5. Communication and Notifications
   1. Members will be notified of upcoming feature releases via:
      1. Email updates and newsletters.
      2. In-app notifications and alerts within the member dashboard.
      3. Invitations to exclusive webinars or product demo sessions.
   2. It is the member's responsibility to stay informed and opt-in to feature trials when invitations are received.
6. Withdrawal and Limitations
   1. Vitara CarePilot reserves the right to withdraw or restrict early access to specific members based on program capacity, engagement levels, or other factors.
   2. Members who misuse early access privileges (e.g., sharing confidential features publicly) may have their Founder's Club benefits revoked.

Profile Badge

1. Exclusive Membership Recognition
   1. As a Founder's Club member, you will receive a unique, digital profile badge designed to signify your exclusive membership status within the Vitara CarePilot community.
   2. This badge serves as a visual representation of your early adoption and ongoing commitment to the Founder's Club and may be used in various official and community settings.
2. Badge Display and Usage
   1. The Founder's Club profile badge will be:
      1. Displayed prominently within the Vitara CarePilot member portal and customer dashboard.
      2. Featured on official communications such as invoices, account statements, and support interactions.
      3. Usable on social media profiles, email signatures, and other personal platforms where members wish to showcase their affiliation.
   2. The badge is for personal use only and may not be copied, altered, or used for commercial purposes without prior written approval from Vitara CarePilot.
3. Non-Transferability and Ownership
   1. The profile badge is non-transferable, meaning it is linked exclusively to the original Founder's Club member and their account.
   2. In the event of a membership transfer (as per the Membership Transfer Policy), the badge will be reissued in the name of the new recipient upon successful approval.
   3. Vitara CarePilot retains full ownership of the badge design and branding elements, and unauthorized replication or misuse may result in membership termination.
4. Exclusive Perks Associated with the Badge
   1. Founder's Club members with an active badge may enjoy special recognition and benefits, such as:
      1. Priority access to customer support services.
      2. Invitations to exclusive events and product launches.
      3. Eligibility for limited-time promotional offers and loyalty rewards.
   2. The presence of the badge does not guarantee any additional benefits unless specified under other terms of the Founder's Club.
5. Badge Revocation and Expiry
   1. The badge will remain valid for the duration of an active and uninterrupted subscription. If a membership is cancelled, paused for more than 30 days, or lapses, the badge will be automatically revoked and removed from the member's profile.
   2. Revoked badges cannot be reinstated unless a new membership is obtained under prevailing terms and conditions.
   3. Vitara CarePilot reserves the right to revoke a badge if a member is found to be in violation of the Founder's Club terms and conditions.
6. Design Updates and Reissuance
   1. Vitara CarePilot may periodically update the badge design to reflect evolving branding or membership levels.
   2. Members will be notified of such changes, and an updated badge will be automatically applied to their profile.

Exclusive Invitation to Company-Led Events

1. Founder's Club members may receive invitations to exclusive company-led events, which provide unique opportunities to engage with the Vitara CarePilot team, industry experts, and fellow members. These events may include:
   1. Product Launches: Early previews and hands-on demonstrations of new features and services.
   2. Educational Workshops: Sessions focusing on maximising the use of Vitara CarePilot solutions and emerging trends in aged care technology.
   3. Networking Opportunities: Meet-and-greet events with caregivers, industry leaders, and technology partners.
   4. Recognition Events: Celebrations and award ceremonies for top contributors and loyal members.
2. Event Types and Formats
   1. Invitations may be extended for a variety of event formats, including:
      1. In-person events: Held at select locations within Vitara CarePilot's operational regions, subject to venue capacity and accessibility.
      2. Virtual events: Webinars, live Q&A sessions, and online panel discussions accessible from any location.
      3. Hybrid events: A combination of in-person and online participation options to accommodate diverse member needs.
3. Invitation Process and Confirmation
   1. Invitations to exclusive events will be sent via email and member portal notifications. Members must:
      1. Confirm attendance within the specified RSVP deadline.
      2. Provide any required information, such as dietary restrictions for in-person events.
   2. Attendance may be subject to event-specific terms, including participation limits and first-come, first-served registration.
4. Capacity Limitations and Availability
   1. Event invitations are subject to capacity restrictions, and acceptance is not guaranteed for all members. Invitations will be prioritised based on factors such as:
      1. Membership tier (higher-tier members may receive priority).
      2. Level of engagement with Vitara CarePilot services.
      3. Geographic proximity to the event location (for in-person events).
   2. If an event reaches full capacity, members may be placed on a waiting list and notified if space becomes available.
5. Event Costs and Benefits
   1. Most Founder's Club events will be free of charge for members; however, some events may require a nominal fee to cover special materials, guest speakers, or premium experiences.
   2. Attending these events may grant members access to:
      1. Exclusive promotional offers and discounts.
      2. Special insights into upcoming product developments.
      3. Complimentary merchandise and giveaways.
6. Event Changes and Cancellations
   1. Vitara CarePilot reserves the right to reschedule, modify, or cancel events due to unforeseen circumstances, such as changes in venue availability, speaker cancellations, or public health concerns.
   2. Members will be notified promptly in such cases, and alternative arrangements may be offered where possible.
7. Code of Conduct at Events
   1. Members are expected to adhere to a code of conduct during events, which includes:
      1. Respectful and professional behavior toward other attendees and staff.
      2. Compliance with event rules and guidelines, including safety protocols for in-person gatherings.
   2. Failure to adhere to the code of conduct may result in removal from the event and potential suspension of membership privileges.
   3. For detailed information, you can always review our full Community Code of Conduct online at [Insert Website/Privacy Link] Community Code of Conduct - Page.
8. Privacy and Media Consent
   1. By attending events, members consent to being photographed or recorded for promotional purposes. If a member wishes to opt out, they must notify the event organizers in advance.
   2. Personal data collected for event registration will be handled in accordance with Vitara CarePilot's privacy policy.
   3. For detailed information, you can always review our full Privacy Policy online at [Insert Website/Privacy Link].

Privacy Commitment

1. Data Security and Confidentiality
   1. Participation in Vitara's Founder's Club is subject to the terms outlined in Vitara CarePilot's Privacy Policy, ensuring that all personal data collected, stored, and processed is handled with the highest standards of security and confidentiality.
   2. Vitara CarePilot is committed to safeguarding member information against unauthorized access, disclosure, alteration, or destruction through the implementation of industry-standard security measures, including:
      1. Secure data encryption and storage protocols.
      2. Access controls and authentication measures.
      3. Regular security audits and compliance checks.
2. Public Display of Information
   1. To protect member privacy, only the first letter of your last name (e.g., "John D.") will be displayed publicly in:
      1. Membership recognition lists.
      2. Promotional materials (if applicable).
      3. Event participation acknowledgments.
   2. Members have the option to request complete anonymity in public-facing materials by contacting Vitara CarePilot's support team.
3. Collection and Use of Personal Data
   1. By enrolling in the Founder's Club, members consent to the collection and processing of personal information, which may include but is not limited to:
      1. Full name and contact details (email, phone number, and address).
      2. Payment information (processed securely through third-party providers).
      3. Subscription preferences and engagement history.
      4. Feedback and survey responses for service improvements.
   2. Personal data will be used for the following purposes:
      1. Managing membership benefits and delivering personalized experiences.
      2. Providing updates, feature announcements, and service improvements.
      3. Ensuring compliance with legal and regulatory requirements.
4. Third-Party Sharing and Consent
   1. Vitara CarePilot does not sell or rent personal information to third parties. Data may be shared with:
      1. Trusted service providers assisting in operational functions (e.g., payment processing, customer support).
      2. Regulatory bodies when required by law or in response to legal processes.
   2. Any third-party sharing is conducted in compliance with data protection laws, and members will be notified when applicable.
5. Access and Control of Personal Data
   1. Members have the right to:
      1. Request access to their personal data and obtain a copy of the information stored.
      2. Update or correct any inaccuracies in their data through their account portal or by contacting support.
      3. Withdraw consent and request data deletion, subject to the implications of terminating their membership.
6. Data Retention
   1. Member data will be retained for the duration of the subscription and for a reasonable period thereafter, as required by applicable laws and for legitimate business purposes such as auditing and compliance.
7. Privacy Policy Updates
   1. Vitara CarePilot reserves the right to update the privacy policy periodically. Members will be notified of any significant changes that may impact their data privacy rights.
8. Contact for Privacy Inquiries
   1. For any questions or concerns regarding data privacy, members can reach out to the Vitara CarePilot team via the contact details provided in the official privacy policy.